Customer Service

Order ID 1306000

• What is the status of my order?

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  	Order Received
  Order Status
  	Delivery Scheduled for
  *Reporting is not real-time. Changes to your order status received in the last 30 minutes may not be included here. *The timestamp displayed above is displayed in the recipient's local time zone

• Can you tell me exactly what time my order will arrive?

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  You can track your order by going to "Order Tracking" at the top of our website. This covers the general status of the order. However, once your order is in the hands of our courier we have no way of telling exactly what time it will arrive. To minimize delivery costs to our customers all deliveries are placed with our courier for delivery at a time which fits in with their delivery schedule. With orders going to some locations (where available) you can log in to our members area to get an approximate time window of when your order will be delivered. As a general rule home deliveries are made between the hours of 7am - 7pm and business deliveries are made between the hours 9am - 5pm.

• Will you notify me once delivery has been made?

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  As soon as our supplier lets us know your order has been delivered, we will email you. However, occasionally they don't let us know, so its possible you might not receive that email. Also, once an order has been picked up by our courier we are unable to know exactly what time your order will be delivered. As such we are not normally able to advise you as soon as the delivery has been made. Usually though you will get a call from one very happy recipient of the flowers as soon as they get the chance.

• What happens if nobody is home?

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  If nobody is home our courier will usually leave your gift in a safe location (only if it is deemed safe to do so). If this is not possible a delivery notice will be left in the mail box with further instructions about how to collect the gift.

• Can I request a delivery confirmation?

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  Please tell us what you would like to know.